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Respecting Clients Spiritual Beliefs

Religious beliefs and Culture

Your work with clients from other cultures can be very interesting. It can also be very challenging on occasion when their beliefs and attitudes are very different from your own. Individual differences, cultures, values and beliefs affect your everyday living. We may not even be aware of these differences. Sometimes we base our

expectations of others on our own experiences and beliefs.

Some clients are noticeably religious, and this can be a double edged sword for a support worker.  If you are religious and share the same views as your client, then you could likely bond over your beliefs and that may lead to deeper care. 

However we may need to be sensitive  to some people who don’t have a religion. You may want to pray for someone, but that could be seen as offensive if the person is a  atheist.  They may feel you are pushing religion on them when they don’t want it

Clients may bring cultural, religious and other beliefs with them as they enter into a relationship with the care giver. Occasionally, these beliefs may challenge or conflict with what the care giver believes to be good medical care.

Religious beliefs and our rights Every one of us has our own beliefs and practices depending on where we came from and how we were raised by our family. All of us have the right to practice what we believe in and we all have the right to be respected by others no matter where we came from and how we represent ourselves. The most important thing is we behave professionally and respect others. 

Spirituality Many people see spirituality as a great way of seeking peace in their life. A lot of religions have changed their systems of beliefs over time and under the influence of cultures into which they have spread.

If ever the client wants to talk about God and religion, you should feel free to share yourself.  You should not be ashamed if you feel appropriate.  Your beliefs should have no impact on how you care for a client.  Everyone deserves to have equal care and to be free of religious description.

In work environment You may have very strong views on religion, others  not so.  It may be such a part of who you are that you cannot help but bring it to your profession.  That’s fine, as long as you still do your job well, especially in the community services sector. The client deserves to be cared for whatever your religious beliefs are. 

You may not like their religion.  You may not understand it, but everyone has the freedom to hold their beliefs.  If your client needs special dietary considerations or cannot have a support worker who is male, then those beliefs need to be respected.  Support workers and hospitals need to make proper accommodation for the many ranges of religious beliefs that you encounter.

Why is it important to respect the beliefs of the client? Respecting the beliefs and values of your client is an important part of establishing an effective relationship between the care giver and the client. Failure to take those beliefs seriously can undermine the client’s ability to trust you as her/his care giver.

Attitude towards client’s religioncultural frame of reference is the way people from the same cultural group see their world; it is their world view. Beliefs and attitudes are extremely important and personal. Values are formed and absorbed by people as they develop through childhood. Customary ways of behaving and responding to situations can vary considerably from one society to another.

Be respectful of cultural practices, attitudes and beliefsshow consideration (think of the needs of others from their point of view) be polite (use the preferred title and the appropriate tone of voice, listen to others address each other) show genuine interestRespect a person’s right to privacy and confidentiality. When addressing a person from another culture, you may need to consider:different ways of speaking or titles that may be preferredmale and female roles clearly defined along cultural boundariesdifferent speech patterns/language codes of behavior clothing gender-specific tasks to completenon-verbal communication and body language (eye contact, use of touching) Use of physical space.

Reference  – http://etraining.communitydoor.org.au/mod/page/view.php?id=178

Understanding Client’s Values and Beliefs All clients perceive events uniquely and in keeping with their individualized needs and past experiences.All clients participate in care that is respectful and non-judgmental.

Crisis intervention utilizes a client centred approach that takes into consideration the client’s unique rights, feelings, values, perceptions and wishes Client centred care, involving support workers’ reflection and empathy is most effective in resolving crises Psychic energy or ego strength is variable among individuals and is influenced by past experiences and social support.

All clients and families are actively involved in collaboration and decision-making regarding their care.Stress is a normal part of existence and can foster self-development and growth.

All clients are capable of assuming personal responsibility for their health, regardless of their unique abilities and challenges.All clients grow and change in an environment of acceptance, trust and empathic understanding.Sustained client change occurs when clients feel ready and supported to do so and not necessarily when the system expects it.All human beings have a need for self-mastery and control over their lives.Support workers believe in an individual’s ongoing capacity for self-determination and growth and in their own abilities to foster this process with clients.

Reference  –  http://pda.rnao.ca/content/understanding-clients-values-and-belief

“Your beliefs don’t make you a better person, your behavior does “

“All religions, cultures and beliefs deserve the same amount of respect, even if they are different from our own “

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Lisa Bycroft

Care Partner

Lisa is an experienced Care Partner at HomeCare Australia, supporting clients across Lake Macquarie, Newcastle, and the Hunter. With over 20 years in aged care and disability services, Lisa is known for her calm leadership, person-centred care, and deep empathy.

Her career includes frontline care, case management, and regional operations leadership with providers such as Mercy Services and integratedliving. She has coordinated services across CHSP, HCP, and NDIS programs and is particularly skilled in dementia-specific care and behaviour support.

Lisa builds strong relationships with clients and care teams alike. She empowers care workers through mentoring and hands-on support, ensuring services are respectful, flexible, and aligned with client goals.

Her qualifications include Certificate IV in Service Coordination (Ageing & Disability), Certificate IV in Leisure and Health, and Certificate III in Aged Care. She also holds credentials in medication management, dementia care, infection control, and behavior support. Lisa maintains First Aid, NDIS Worker Screening, and Working with Children Checks.

At HomeCare Australia, Lisa supports people with high and complex needs, assists with transitions to Support at Home, and ensures care plans reflect dignity and choice. Her calm presence and strong values make her a trusted guide for clients and a leader among peers.

Bronwyn

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Bronwyn brings a wealth of experience and compassion to her role as a Case Manager at HomeCare Australia. With a background in managing and running childcare centres, as well as hands-on experience as an NDIS disability support worker, Bronwyn has built a career centred around supporting and empowering vulnerable individuals. Her time in the highly legislated childcare sector has honed her strong case management skills, making her an invaluable asset to our team.

Driven by her passion for helping others, Bronwyn recently returned to the Central Coast from Sydney to be closer to her family. A proud aunty to many nieces and nephews, she cherishes time spent with her loved ones and her pets. When she’s not working, you’ll often find her enjoying the slower pace of life on the coast, indulging in her love for cooking, and soaking up the peaceful coastal lifestyle.

Bronwyn’s blend of professional expertise, heartfelt compassion, and dedication to making a difference ensures she provides exceptional support to every client she works with. We’re delighted to have her as part of the HomeCare Australia team.

Patricia

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As a Roster Manager, I specialize in creating efficient and effective schedules that keep our team running smoothly and ensure the highest quality of care for our clients. My goal is to optimize operations, support our incredible staff, and contribute to seamless service delivery.

My diverse career journey—from brewing the perfect cup of coffee as a barista to coordinating campaigns as a marketing administrator and ensuring compliance as a KYC agent—has given me a unique skill set. I bring adaptability, precision, and

a customer-focused mindset to everything I do, qualities that align perfectly with HomeCare Australia’s commitment to excellence.

Outside of work, I’m a passionate reader, a foodie at heart, and an avid fan of K-dramas and binge-worthy series. I also love attending K-pop concerts, where I get to immerse myself in the electrifying energy of live performances.

With a blend of professional expertise and a vibrant personal life, I strive to bring energy, focus, and dedication to my role every day, ensuring our team and clients receive the best possible support.

Brittany

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We’re excited to introduce Brittany, one of our compassionate and highly skilled Aged Care Case Managers at HomeCare Australia. Brittany brings a wealth of knowledge and experience to her role, having worked in the community services industry since 2019. Her strong academic background includes a Bachelor’s degree in Communication, a Diploma of Community Services, and additional certifications in Mental Health First Aid, Applied Suicide Intervention, and Naturopathy.

Brittany’s diverse qualifications—combined with her Certificates 3 and 4 in Fitness—enable her to take a holistic and personalized approach to supporting clients in achieving their goals and maintaining independence.

Originally from a farm outside of Tamworth, Brittany grew up riding horses and caring for an array of animals, which instilled in her a deep sense of responsibility and compassion. Today, she shares her life with her partner, their lively one-year-old daughter, and their playful border collie.

Brittany is passionate about personal growth, journaling, neuroscience, and living a balanced, low-tox lifestyle. She thrives on creating meaningful connections with her clients, helping them navigate their aged care journey with kindness, empathy, and expert guidance.

Her approachable nature, love of gardening, and belief in the importance of protecting your energy ensure that she brings warmth and positivity to every interaction. Whether she’s coordinating services or simply sharing a light-hearted moment (along with her signature “funny” jokes), Brittany is dedicated to providing the highest standard of care and support.

We’re confident that Brittany’s expertise and genuine care will make her an invaluable partner in helping you or your loved one live comfortably and independently at home.

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We’re excited to shine a spotlight on Myckayla, one of our incredible team members here at HomeCare Australia. Myckayla recently moved from the Central Coast to the beautiful south of Brisbane, where she continues to make a positive difference in the lives of those she supports. A proud mum of two little boys, Myckayla loves spending time outdoors—whether she’s gardening, enjoying the beach, or connecting with nature. Her passion for art and spirituality adds to her warm and compassionate approach to care.

Myckayla has been dedicated to the aged care and disability support sector since the age of 16, when she began her journey as an aged care nurse. From a young age, she has been driven by a deep desire to help others and improve their quality of life. Her unwavering commitment and heartfelt care make her an invaluable part of our team, and we’re so grateful to have her making a difference every day.

Sheryll

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Sheryll has been an integral part of HomeCare Australia since the very beginning, bringing her wealth of experience and unwavering dedication to our team. As a seasoned accountant and bookkeeper with over 18 years of expertise, Sheryll’s meticulous attention to detail and commitment to excellence have been pivotal in supporting the success and growth of our organization.

A proud mother of four, Sheryll balances her professional responsibilities with her vibrant family life. Her warmth and organizational skills extend beyond the office, where she is known for her love of baking and cooking—delighting friends and family with her culinary creations.

Outside of work, Sheryll embraces life with enthusiasm. She enjoys traveling and exploring new places, channelling her creativity into crocheting unique items, and playing the guitar during her downtime. Whether she’s embarking on outdoor adventures or sharing stories with loved ones, Sheryll brings energy, joy, and a sense of purpose to everything she does.
As one of our longest-standing team members, Sheryll’s dedication, expertise, and passion continue to be an inspiration to