- 1300 769 620
- servicedelivery@homecareaustralia.com.au
As part of the aged care reforms, HomeCare Australia is required to set up a consumer advisory body that reports on quality of care to the board. We take regular feedback from all our clients and this will be collated and form part of the reporting on consumers needs to the board.
Changes are being made to the way aged care services are governed. These are known as the Strengthening Provider Governance reforms.
One change is the requirement for approved aged care providers to offer consumers and their representatives the opportunity to establish a Consumer Advisory Body. HomeCare Australia will contact all care recipients and ask them if they wish to participate in the surveys.
Joining a Consumer Advisory Body is a way to have your concerns and suggestions heard by the people who govern your service.
How will it work?
A Consumer Advisory Body’s role is to give consumer feedback to your service’s governing body.
The governing body must consider all feedback from the Consumer Advisory Body when making decisions. The governing body will also tell the Consumer Advisory Body in writing how it considered this feedback.
Twice per year you will receive a letter from us telling you have we have used your feedback to improve.
The surveys are completed in March and September each year, however we welcome feedback at any time. Please provide feedback by completing the survey on our website.
We welcome and value your feedback and action it immediately. If there is anything you would like us to address or improve, or our favourite, share something you love about us, please complete the form below.
The CEO is aware of all feedback and complaints working with the team to resolve all issues to the satisfaction of all parties. We record feedback in our operations meeting agenda for discussion each morning and your Care Manager will communicate the action plan.
Clients can provide this via telephone, email to servicedelivery@homecareaustralia.com.au or click the button below.
Case Manager
Taylah Huntington is a dedicated and compassionate Case Manager based on the Central Coast, bringing extensive hands-on experience across disability support, aged care, and community services.
Taylah has built a strong foundation working as a Disability Support Worker with both CatholicCare Diocese of Broken Bay and Trilogy Disability Services, where she currently supports individuals to live more independent, meaningful lives. Her previous role as a Support Coordinator with Sunnyfield Disability Services saw her develop strengths in client documentation, care planning, and stakeholder communication, while consistently advocating for improved client wellbeing and safety.
With a career that began in aged care and personal support, Taylah has developed a deep understanding of person-centred care. Her experience spans assisting with daily living, implementing behaviour support strategies, coordinating services, and fostering community engagement. She is known for her ability to build genuine relationships with clients, families, and stakeholders, ensuring support is tailored, respectful, and outcomes-focused.
Taylah is currently furthering her professional development through a Certificate IV in Leisure and Health, complementing her practical experience with formal training. She is highly organised, detail-oriented, and brings strong administrative and problem-solving skills to her role.
As a Case Manager, Taylah is committed to delivering high-quality, relationship-based support that empowers individuals to achieve their goals and enhance their quality of life.
Care Partner
Lisa is an experienced Care Partner at HomeCare Australia, supporting clients across Lake Macquarie, Newcastle, and the Hunter. With over 20 years in aged care and disability services, Lisa is known for her calm leadership, person-centred care, and deep empathy.
Her career includes frontline care, case management, and regional operations leadership with providers such as Mercy Services and integratedliving. She has coordinated services across CHSP, HCP, and NDIS programs and is particularly skilled in dementia-specific care and behaviour support.
Lisa builds strong relationships with clients and care teams alike. She empowers care workers through mentoring and hands-on support, ensuring services are respectful, flexible, and aligned with client goals.
Her qualifications include Certificate IV in Service Coordination (Ageing & Disability), Certificate IV in Leisure and Health, and Certificate III in Aged Care. She also holds credentials in medication management, dementia care, infection control, and behavior support. Lisa maintains First Aid, NDIS Worker Screening, and Working with Children Checks.
At HomeCare Australia, Lisa supports people with high and complex needs, assists with transitions to Support at Home, and ensures care plans reflect dignity and choice. Her calm presence and strong values make her a trusted guide for clients and a leader among peers.
Roster Team Leader
As a Roster Manager, I specialize in creating efficient and effective schedules that keep our team running smoothly and ensure the highest quality of care for our clients. My goal is to optimize operations, support our incredible staff, and contribute to seamless service delivery.
My diverse career journey—from brewing the perfect cup of coffee as a barista to coordinating campaigns as a marketing administrator and ensuring compliance as a KYC agent—has given me a unique skill set. I bring adaptability, precision, and
a customer-focused mindset to everything I do, qualities that align perfectly with HomeCare Australia’s commitment to excellence.
Outside of work, I’m a passionate reader, a foodie at heart, and an avid fan of K-dramas and binge-worthy series. I also love attending K-pop concerts, where I get to immerse myself in the electrifying energy of live performances.
With a blend of professional expertise and a vibrant personal life, I strive to bring energy, focus, and dedication to my role every day, ensuring our team and clients receive the best possible support.
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We’re excited to introduce Brittany, one of our compassionate and highly skilled Aged Care Case Managers at HomeCare Australia. Brittany brings a wealth of knowledge and experience to her role, having worked in the community services industry since 2019. Her strong academic background includes a Bachelor’s degree in Communication, a Diploma of Community Services, and additional certifications in Mental Health First Aid, Applied Suicide Intervention, and Naturopathy.
Brittany’s diverse qualifications—combined with her Certificates 3 and 4 in Fitness—enable her to take a holistic and personalized approach to supporting clients in achieving their goals and maintaining independence.
Originally from a farm outside of Tamworth, Brittany grew up riding horses and caring for an array of animals, which instilled in her a deep sense of responsibility and compassion. Today, she shares her life with her partner, their lively one-year-old daughter, and their playful border collie.
Brittany is passionate about personal growth, journaling, neuroscience, and living a balanced, low-tox lifestyle. She thrives on creating meaningful connections with her clients, helping them navigate their aged care journey with kindness, empathy, and expert guidance.
Her approachable nature, love of gardening, and belief in the importance of protecting your energy ensure that she brings warmth and positivity to every interaction. Whether she’s coordinating services or simply sharing a light-hearted moment (along with her signature “funny” jokes), Brittany is dedicated to providing the highest standard of care and support.
We’re confident that Brittany’s expertise and genuine care will make her an invaluable partner in helping you or your loved one live comfortably and independently at home.Sandra Hilton is a highly experienced aged care and disability professional with over 24 years of progressive leadership across frontline care, administration, and executive management. Throughout her career, Sandra has built a strong reputation for guiding individuals and families through complex care systems with empathy, clarity, and professionalism.
Sandra’s expertise spans client admissions, care navigation, workforce coordination, and regulatory compliance. She has an exceptional ability to translate complicated funding structures, including aged care reforms and NDIS requirements, into clear, practical guidance for clients and their families. Her person-centred approach ensures that every individual receives the support, dignity, and advocacy they deserve.
In her most recent role as Customer Admissions Manager, Sandra played a key role in supporting residents and families through the aged care journey. She managed enquiries, conducted assessments, facilitated tours, and led contract negotiations, all while building trusted relationships with hospitals, clinicians, and community partners. Her ability to balance compassionate care with strong commercial and operational outcomes has consistently contributed to improved occupancy and client satisfaction.
Sandra’s earlier leadership roles further demonstrate her depth of experience. As an Employee Support Manager and Cluster Manager, she oversaw workforce compliance, recruitment, training, and quality improvement initiatives across multiple services. She has a strong track record in team leadership, risk management, and creating supportive environments for both clients and staff.
Known for her integrity, attention to detail, and calm, solutions-focused approach, Sandra excels in high-pressure environments where clear communication and decisive action are essential. She is highly skilled in stakeholder engagement and has worked collaboratively with families, clinicians, government agencies, and multidisciplinary teams throughout her career.
Sandra is passionate about improving access to care and empowering people to make informed decisions about their support. Her commitment to excellence, combined with her deep industry knowledge, makes her a valuable asset to any organisation dedicated to delivering high-quality, person-centred care.
Foundational Member of HomeCare Australia
Sheryll has been an integral part of HomeCare Australia since the very beginning, bringing her wealth of experience and unwavering dedication to our team. As a seasoned accountant and bookkeeper with over 18 years of expertise, Sheryll’s meticulous attention to detail and commitment to excellence have been pivotal in supporting the success and growth of our organization.
A proud mother of four, Sheryll balances her professional responsibilities with her vibrant family life. Her warmth and organizational skills extend beyond the office, where she is known for her love of baking and cooking—delighting friends and family with her culinary creations.
Outside of work, Sheryll embraces life with enthusiasm. She enjoys traveling and exploring new places, channelling her creativity into crocheting unique items, and playing the guitar during her downtime. Whether she’s embarking on outdoor adventures or sharing stories with loved ones, Sheryll brings energy, joy, and a sense of purpose to everything she does.
As one of our longest-standing team members, Sheryll’s dedication, expertise, and passion continue to be an inspiration to