PHONE NUMBER :

1300 769 620

EMAIL ADDRESS :

servicedelivery@homecareaustralia.com.au

Our Support Services

Comprehensive Support Services for Independence and Well Being

HomeCare Australia delivers personalised NDIS and Aged Care support services, empowering individuals across all life stages to maintain independence and enhance well-being. Our flexible, culturally sensitive approach includes 24/7 support and carefully matched support workers, ensuring each person receives care aligned with their unique needs and preferences. By fostering meaningful connections and providing consistent, compassionate assistance, we help clients achieve their personal goals and remain actively engaged within their communities.

Assistance With Daily Personal Activities

We provide flexible, high-quality support for daily participant activities, ensuring participants receive the assistance they need to live comfortably and independently. Our dedicated team assists with tasks such as personal hygiene, dressing, meal preparation, and mobility, always respecting participant preferences and routines. We work closely with each person to promote confidence and autonomy in their daily life while offering reliable and compassionate care. Whether short-term or ongoing assistance is required, our support adapts to changing needs, allowing participants to focus on what matters most. This service is available under both NDIS and Aged Care programs, ensuring comprehensive support across various life stages.

Assistance With Travel and Transport Arrangements

We offer reliable travel and transport support, ensuring participants can access essential appointments, social engagements, and daily outings with ease. Whether attending medical visits, work, school, or community events, our team ensures safe, comfortable, and timely transport. Our flexible scheduling allows travel at times that suit participant needs, helping maintain independence and community connection without stress. With our dependable and professional support, participants can travel confidently, knowing assistance is available when and where needed. This service is provided under both NDIS and Aged Care programs, catering to diverse mobility requirements.

Development of Daily Living and Life Skills

We support skill development for daily living, helping participants build confidence, independence, and greater control over their lives. Through guidance in budgeting, cooking, personal care, and time management, participants gain essential abilities to manage daily routines. Our focus on practical, achievable steps ensures long-term growth and self-reliance. Encouragement and consistent support provide the tools needed to navigate everyday tasks with ease. This service is available through both NDIS and Aged Care programs, supporting participants in achieving their personal goals.

Household Tasks

Assistance with household tasks ensures a clean, safe, and comfortable living environment, allowing participants to focus on what matters most. Support includes cleaning, laundry, meal preparation, and home organisation, ensuring a well-maintained space that promotes health and well-being. A tidy and functional home enhances daily life, reducing stress and creating a sense of stability. Our assistance is flexible, adapting to participant needs and routines, whether for occasional help or ongoing support. This service is offered under both NDIS and Aged Care programs, fostering independence and comfort in one’s own home.

Hoarding and Squalor Clean-Up and Ongoing Maintenance

We provide compassionate support for hoarding and squalor cleaning, helping create a safe, organised, and livable home. Our assistance includes decluttering, deep cleaning, and waste removal, always respecting the individual’s needs and preferences. Ongoing maintenance ensures long-term cleanliness and prevents conditions from becoming overwhelming again. Our structured, supportive approach promotes a healthier, more comfortable living space, reducing stress and improving overall well-being. This service is available through both NDIS and Aged Care programs, supporting individuals in regaining control of their home environment.

Household Maintenance

We offer practical and compassionate support for everyday household maintenance, helping participants maintain a clean, safe, and comfortable living environment. Our services include routine cleaning, light home organisation, waste removal, and assistance with household tasks, tailored to the participant’s needs and preferences. We also provide ongoing maintenance to ensure consistent cleanliness and reduce stress caused by home upkeep. Our structured, person-centred approach encourages independence, promotes well-being, and supports people in feeling confident and in control of their home. This service is available through both NDIS and Aged Care programs.

Participation in Community, Social, and Civic Activities

We assist participants in engaging with community, social, and civic activities, building meaningful connections and a sense of belonging. Support includes attending events, joining social groups, and participating in recreational or cultural activities that align with participant interests. Our encouragement and assistance make it easier to build relationships, develop social skills, and stay active within the community. Access to these opportunities builds confidence and independence. This service is provided under both NDIS and Aged Care programs, ensuring inclusion in everyday life and fulfilling experiences.

Assistance in Coordinating or Managing Life Stage Transitions and Supports

We offer assistance with coordinating and managing life stage transitions, providing smooth support through changes and challenges. Our guidance is available for key transitions, such as moving into independent living, adjusting to new routines, or accessing additional services. Ensuring continuity of care helps reduce stress and uncertainty, making transitions more manageable. Our support addresses individual needs, promoting stability and confidence during periods of change. This service is available through both NDIS and Aged Care programs, supporting individuals in navigating education, employment, housing, or aging-related adjustments.

Home Modifications

We provide home modifications to enhance accessibility and safety, ensuring homes meet specific needs and support independence. This includes adjustments such as installing grab bars, ramps, wider doorways, or bathroom fixtures to improve mobility and reduce risks. Modifications are tailored to individual requirements, allowing for greater ease of movement and comfort within the home. By creating a safer and more accessible living environment, individuals can maintain independence and live with greater confidence. This service is offered under both NDIS and Aged Care programs, ensuring homes are equipped to support daily needs.

Integrity, Compassion, and Dedication in Every Care

Elderly Care

HomeCare Australia is dedicated to helping older Australians maintain their independence and continue living comfortably in their own homes. We offer both privately funded support services and government-subsidised care options, guided by the principles of Consumer Directed Care.

Disability Care

HomeCare Australia is a registered NDIS provider offering personalised disability support. Our experienced team delivers compassionate care tailored to individual needs. We have specialist staff trained in mental health, intellectual disabilities, and supporting children with special needs, ensuring each client receives the right support to live independently and confidently.

Join Our Team

HomeCare Australia is seeking caring and committed individuals to join our team. Help support people to live safely and independently in their own homes. Become part of a compassionate community that values respect, purpose, and the opportunity to make a meaningful difference every day.

Supporting Independence Through Aged Care and NDIS Services

At HomeCare Australia, we are committed to supporting people of all ages and abilities to live safely, comfortably, and independently in the place they call home. Whether you’re an older Australian looking to maintain your lifestyle in familiar surroundings or a person living with disability in need of personalised support, we are here to help every step of the way.

Our services span both aged care and disability support, offering flexible options tailored to meet each person’s individual needs, goals, and preferences. We provide privately funded services as well as government-funded packages underpinned by the principles of Consumer Directed Care and the National Disability Insurance Scheme (NDIS). This means that you and your loved ones remain in control of the services you receive, ensuring they align with your lifestyle, culture, and personal values.

As a proud NDIS provider, HomeCare Australia offers a range of disability support services designed to empower individuals to achieve greater independence and quality of life. Our highly trained and compassionate staff work closely with participants and their families to develop personalised care plans that reflect their specific circumstances. Whether it’s daily personal care, household assistance, skill development, or community participation, our team is equipped to deliver meaningful support that makes a difference.

We also have specialist staff with experience in supporting individuals with mental health conditions, intellectual disabilities, and children with special needs. Our team is passionate about fostering inclusion and creating safe, nurturing environments where every individual is treated with dignity and respect. We understand that no two people are the same, and that’s why we take a flexible, person-centred approach to every service we provide.

For older Australians, we offer a range of aged care solutions, including support through government-funded support at home Packages. These services allow seniors to remain in their own homes for longer, surrounded by their memories, routines, and community. From assistance with personal care and medication management to help with meal preparation, transport, and social engagement, our aged care team is dedicated to enhancing the quality of life of every client we serve.

At HomeCare Australia, our mission is simple: to help people live better lives by providing professional, compassionate, and reliable care. Our team is made up of skilled support workers, nurses, and coordinators who are passionate about making a positive impact in the lives of others.

Whether you’re just starting your journey with the NDIS, looking into aged care for yourself or a loved one, or seeking guidance on available services, we’re here to help you navigate the process. Our friendly team is ready to answer your questions and provide the support you need to make informed decisions.

Contact HomeCare Australia today to find out more about our NDIS and aged care services. We’re here to support your independence, every step of the way.

Find Out More

Ready to explore how we can support you? Contact us today at 1300 769 620 to learn more about our NDIS and aged care services. Our friendly team is here to answer your questions and guide you every step of the way.

Taylah Huntington

Case Manager

Taylah Huntington is a dedicated and compassionate Case Manager based on the Central Coast, bringing extensive hands-on experience across disability support, aged care, and community services.

 

Taylah has built a strong foundation working as a Disability Support Worker with both CatholicCare Diocese of Broken Bay and Trilogy Disability Services, where she currently supports individuals to live more independent, meaningful lives. Her previous role as a Support Coordinator with Sunnyfield Disability Services saw her develop strengths in client documentation, care planning, and stakeholder communication, while consistently advocating for improved client wellbeing and safety.

 

With a career that began in aged care and personal support, Taylah has developed a deep understanding of person-centred care. Her experience spans assisting with daily living, implementing behaviour support strategies, coordinating services, and fostering community engagement. She is known for her ability to build genuine relationships with clients, families, and stakeholders, ensuring support is tailored, respectful, and outcomes-focused.

 

Taylah is currently furthering her professional development through a Certificate IV in Leisure and Health, complementing her practical experience with formal training. She is highly organised, detail-oriented, and brings strong administrative and problem-solving skills to her role.

 

As a Case Manager, Taylah is committed to delivering high-quality, relationship-based support that empowers individuals to achieve their goals and enhance their quality of life.

 

Lisa Bycroft

Care Partner

Lisa is an experienced Care Partner at HomeCare Australia, supporting clients across Lake Macquarie, Newcastle, and the Hunter. With over 20 years in aged care and disability services, Lisa is known for her calm leadership, person-centred care, and deep empathy.

Her career includes frontline care, case management, and regional operations leadership with providers such as Mercy Services and integratedliving. She has coordinated services across CHSP, HCP, and NDIS programs and is particularly skilled in dementia-specific care and behaviour support.

Lisa builds strong relationships with clients and care teams alike. She empowers care workers through mentoring and hands-on support, ensuring services are respectful, flexible, and aligned with client goals.

Her qualifications include Certificate IV in Service Coordination (Ageing & Disability), Certificate IV in Leisure and Health, and Certificate III in Aged Care. She also holds credentials in medication management, dementia care, infection control, and behavior support. Lisa maintains First Aid, NDIS Worker Screening, and Working with Children Checks.

At HomeCare Australia, Lisa supports people with high and complex needs, assists with transitions to Support at Home, and ensures care plans reflect dignity and choice. Her calm presence and strong values make her a trusted guide for clients and a leader among peers.

Patricia

Roster Team Leader

As a Roster Manager, I specialize in creating efficient and effective schedules that keep our team running smoothly and ensure the highest quality of care for our clients. My goal is to optimize operations, support our incredible staff, and contribute to seamless service delivery.

My diverse career journey—from brewing the perfect cup of coffee as a barista to coordinating campaigns as a marketing administrator and ensuring compliance as a KYC agent—has given me a unique skill set. I bring adaptability, precision, and

a customer-focused mindset to everything I do, qualities that align perfectly with HomeCare Australia’s commitment to excellence.

Outside of work, I’m a passionate reader, a foodie at heart, and an avid fan of K-dramas and binge-worthy series. I also love attending K-pop concerts, where I get to immerse myself in the electrifying energy of live performances.

With a blend of professional expertise and a vibrant personal life, I strive to bring energy, focus, and dedication to my role every day, ensuring our team and clients receive the best possible support.

Sandra Hilton

We’re excited to introduce Brittany, one of our compassionate and highly skilled Aged Care Case Managers at HomeCare Australia. Brittany brings a wealth of knowledge and experience to her role, having worked in the community services industry since 2019. Her strong academic background includes a Bachelor’s degree in Communication, a Diploma of Community Services, and additional certifications in Mental Health First Aid, Applied Suicide Intervention, and Naturopathy.

Brittany’s diverse qualifications—combined with her Certificates 3 and 4 in Fitness—enable her to take a holistic and personalized approach to supporting clients in achieving their goals and maintaining independence.

Originally from a farm outside of Tamworth, Brittany grew up riding horses and caring for an array of animals, which instilled in her a deep sense of responsibility and compassion. Today, she shares her life with her partner, their lively one-year-old daughter, and their playful border collie.

Brittany is passionate about personal growth, journaling, neuroscience, and living a balanced, low-tox lifestyle. She thrives on creating meaningful connections with her clients, helping them navigate their aged care journey with kindness, empathy, and expert guidance.

Her approachable nature, love of gardening, and belief in the importance of protecting your energy ensure that she brings warmth and positivity to every interaction. Whether she’s coordinating services or simply sharing a light-hearted moment (along with her signature “funny” jokes), Brittany is dedicated to providing the highest standard of care and support.

We’re confident that Brittany’s expertise and genuine care will make her an invaluable partner in helping you or your loved one live comfortably and independently at home.Sandra Hilton is a highly experienced aged care and disability professional with over 24 years of progressive leadership across frontline care, administration, and executive management. Throughout her career, Sandra has built a strong reputation for guiding individuals and families through complex care systems with empathy, clarity, and professionalism.

 

Sandra’s expertise spans client admissions, care navigation, workforce coordination, and regulatory compliance. She has an exceptional ability to translate complicated funding structures, including aged care reforms and NDIS requirements, into clear, practical guidance for clients and their families. Her person-centred approach ensures that every individual receives the support, dignity, and advocacy they deserve.

 

In her most recent role as Customer Admissions Manager, Sandra played a key role in supporting residents and families through the aged care journey. She managed enquiries, conducted assessments, facilitated tours, and led contract negotiations, all while building trusted relationships with hospitals, clinicians, and community partners. Her ability to balance compassionate care with strong commercial and operational outcomes has consistently contributed to improved occupancy and client satisfaction.

 

Sandra’s earlier leadership roles further demonstrate her depth of experience. As an Employee Support Manager and Cluster Manager, she oversaw workforce compliance, recruitment, training, and quality improvement initiatives across multiple services. She has a strong track record in team leadership, risk management, and creating supportive environments for both clients and staff.

 

Known for her integrity, attention to detail, and calm, solutions-focused approach, Sandra excels in high-pressure environments where clear communication and decisive action are essential. She is highly skilled in stakeholder engagement and has worked collaboratively with families, clinicians, government agencies, and multidisciplinary teams throughout her career.

 

Sandra is passionate about improving access to care and empowering people to make informed decisions about their support. Her commitment to excellence, combined with her deep industry knowledge, makes her a valuable asset to any organisation dedicated to delivering high-quality, person-centred care.

 

Jo Townsend

Care Coordinator
Jo Townsend is a dedicated and compassionate Care Coordinator with extensive experience supporting older Australians to live independently and with dignity in their own homes. With a strong commitment to person-centred care, Jo brings a thoughtful, empathetic approach to every client interaction, ensuring individuals and their families feel supported, informed, and empowered.Since transitioning into the aged care sector in 2017, Jo has developed deep expertise in coordinating Home Care Packages and Support at Home services. She works closely with clients to develop tailored care plans, manage individual budgets, and coordinate multidisciplinary supports that enhance wellbeing, independence, and quality of life. Jo is highly skilled in navigating the aged care system, advocating for her clients, and ensuring they receive the services and outcomes they deserve.In her current role, Jo coordinates day-to-day care delivery, collaborates with allied health professionals, and supervises support teams to ensure consistent, high-quality care. She is known for her ability to build strong, trusting relationships with clients, families, and service providers, while effectively resolving concerns and adapting to changing care needs.Jo’s earlier career in quality assurance and management within the food industry has provided her with a strong foundation in compliance, audit processes, and continuous improvement. This experience translates into a highly organised, detail-oriented approach to care coordination, with a strong focus on meeting Aged Care Quality Standards and maintaining best practice at all times.Known for her professionalism, adaptability, and calm problem-solving approach, Jo thrives in dynamic environments where client needs can change quickly. She is equally effective working independently or as part of a multidisciplinary team, always prioritising the dignity, safety, and wellbeing of those she supports.Jo is passionate about empowering individuals to make informed decisions about their care and is committed to delivering services that promote independence, inclusion, and quality of life.

Sheryll

Foundational Member of HomeCare Australia

Sheryll has been an integral part of HomeCare Australia since the very beginning, bringing her wealth of experience and unwavering dedication to our team. As a seasoned accountant and bookkeeper with over 18 years of expertise, Sheryll’s meticulous attention to detail and commitment to excellence have been pivotal in supporting the success and growth of our organization.

A proud mother of four, Sheryll balances her professional responsibilities with her vibrant family life. Her warmth and organizational skills extend beyond the office, where she is known for her love of baking and cooking—delighting friends and family with her culinary creations.

Outside of work, Sheryll embraces life with enthusiasm. She enjoys traveling and exploring new places, channelling her creativity into crocheting unique items, and playing the guitar during her downtime. Whether she’s embarking on outdoor adventures or sharing stories with loved ones, Sheryll brings energy, joy, and a sense of purpose to everything she does.
As one of our longest-standing team members, Sheryll’s dedication, expertise, and passion continue to be an inspiration to