PHONE NUMBER :

1300 769 620

EMAIL ADDRESS :

servicedelivery@homecareaustralia.com.au

Work Health And Safety Guidelines

Staying safe on the job is important, especially when caring for others who rely on your ability to help them. By identifying hazards and having a plan in place in the event of emergency, you’ll be prepared for any situations that may arise. Especially in home care where you aren’t always familiar with the surroundings, being aware and prepared is the key to staying safe. In preparing yourself to maintain a safe and healthy working environment, remember the following: 

Protect Yourself The first thing is to take responsibility for your own health and safety. Assess each situation and do not put yourself in any situation that could be dangerous for you. Always wear disposable gloves for personal care and cleaning. Follow any specific guidelines on how to stay safe when using appliances in the client’s home. Pay attention to instructions on opening and

locking doors, and how to handle any potential hazards. In working with clients, ensuring that you don’t adversely affect the health of others surrounding you is also very important.

Entering a New Home When you arrive at a home, be sure to park in a safe and well-lit area. Upon approaching the home, listen for any conflict in advance of entering, stand away from the door after knocking, and once inside respect your client’s living environment. Be prepared to recognize aggressive behaviour, and maintain patience and professionalism if something should arise, try to deescalate the situation in a calm manner and contact the office for further support.

Familiarize Yourself with Your Surroundings Any time you are in a new setting, it is important to make yourself familiar with the space you’re in and identify any hazards that may be present. Know the area surrounding the location, and where local resources may be available. Depending on where you are, there may be any number of health risks present,

ranging from chemicals used in the home to structural hazards, such as staircases or floors that may be particularly slippery. Know where the hazards are, how to avoid them and how to deal with them if necessary. Always travel with disposable gloves, safety equipment and a first aid kit.

Plan Ahead Being prepared for what may happen can eliminate stress associated with unexpected issues, so just as you would in your own life, be prepared to handle any emergencies that may arise, either in a client’s home or while out in the community. Emergencies can include vehicle accidents, health issues, security breach, fires and more. When possible, eliminate hazards that may result in an emergency, such as identifying clear exit routes for you and the client, know where first aid supplies are located, and know who to contact in the event of an emergency. Expect the unexpected. Always contact the office if you are not sure what to do or need support in any emergency.

Attire Matters Dress appropriately and neatly, and consider how your clothing may affect your ability to do your job, and in the event that you need to exit a place in a hurry, how your clothing may prevent you from doing that. Consider wearing clothing that allows you to keep your personal items, such as car keys and mobile phone, on your person at all times during a service. Most importantly, let the office and your team members know of your location at all times and keep them abreast of any changes to your schedule that may occur. HomeCare Australia cares about your well-being and will never knowingly send you into a potentially unsafe situation. If you recognise any hazards in relation to your work location, be sure to bring it to our attention of the office and we will advise you what to do.

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Lisa Bycroft

Care Partner

Lisa is an experienced Care Partner at HomeCare Australia, supporting clients across Lake Macquarie, Newcastle, and the Hunter. With over 20 years in aged care and disability services, Lisa is known for her calm leadership, person-centred care, and deep empathy.

Her career includes frontline care, case management, and regional operations leadership with providers such as Mercy Services and integratedliving. She has coordinated services across CHSP, HCP, and NDIS programs and is particularly skilled in dementia-specific care and behaviour support.

Lisa builds strong relationships with clients and care teams alike. She empowers care workers through mentoring and hands-on support, ensuring services are respectful, flexible, and aligned with client goals.

Her qualifications include Certificate IV in Service Coordination (Ageing & Disability), Certificate IV in Leisure and Health, and Certificate III in Aged Care. She also holds credentials in medication management, dementia care, infection control, and behavior support. Lisa maintains First Aid, NDIS Worker Screening, and Working with Children Checks.

At HomeCare Australia, Lisa supports people with high and complex needs, assists with transitions to Support at Home, and ensures care plans reflect dignity and choice. Her calm presence and strong values make her a trusted guide for clients and a leader among peers.

Bronwyn

Case Manager

Bronwyn brings a wealth of experience and compassion to her role as a Case Manager at HomeCare Australia. With a background in managing and running childcare centres, as well as hands-on experience as an NDIS disability support worker, Bronwyn has built a career centred around supporting and empowering vulnerable individuals. Her time in the highly legislated childcare sector has honed her strong case management skills, making her an invaluable asset to our team.

Driven by her passion for helping others, Bronwyn recently returned to the Central Coast from Sydney to be closer to her family. A proud aunty to many nieces and nephews, she cherishes time spent with her loved ones and her pets. When she’s not working, you’ll often find her enjoying the slower pace of life on the coast, indulging in her love for cooking, and soaking up the peaceful coastal lifestyle.

Bronwyn’s blend of professional expertise, heartfelt compassion, and dedication to making a difference ensures she provides exceptional support to every client she works with. We’re delighted to have her as part of the HomeCare Australia team.

Patricia

Roster Team Leader

As a Roster Manager, I specialize in creating efficient and effective schedules that keep our team running smoothly and ensure the highest quality of care for our clients. My goal is to optimize operations, support our incredible staff, and contribute to seamless service delivery.

My diverse career journey—from brewing the perfect cup of coffee as a barista to coordinating campaigns as a marketing administrator and ensuring compliance as a KYC agent—has given me a unique skill set. I bring adaptability, precision, and

a customer-focused mindset to everything I do, qualities that align perfectly with HomeCare Australia’s commitment to excellence.

Outside of work, I’m a passionate reader, a foodie at heart, and an avid fan of K-dramas and binge-worthy series. I also love attending K-pop concerts, where I get to immerse myself in the electrifying energy of live performances.

With a blend of professional expertise and a vibrant personal life, I strive to bring energy, focus, and dedication to my role every day, ensuring our team and clients receive the best possible support.

Brittany

Case Manager

We’re excited to introduce Brittany, one of our compassionate and highly skilled Aged Care Case Managers at HomeCare Australia. Brittany brings a wealth of knowledge and experience to her role, having worked in the community services industry since 2019. Her strong academic background includes a Bachelor’s degree in Communication, a Diploma of Community Services, and additional certifications in Mental Health First Aid, Applied Suicide Intervention, and Naturopathy.

Brittany’s diverse qualifications—combined with her Certificates 3 and 4 in Fitness—enable her to take a holistic and personalized approach to supporting clients in achieving their goals and maintaining independence.

Originally from a farm outside of Tamworth, Brittany grew up riding horses and caring for an array of animals, which instilled in her a deep sense of responsibility and compassion. Today, she shares her life with her partner, their lively one-year-old daughter, and their playful border collie.

Brittany is passionate about personal growth, journaling, neuroscience, and living a balanced, low-tox lifestyle. She thrives on creating meaningful connections with her clients, helping them navigate their aged care journey with kindness, empathy, and expert guidance.

Her approachable nature, love of gardening, and belief in the importance of protecting your energy ensure that she brings warmth and positivity to every interaction. Whether she’s coordinating services or simply sharing a light-hearted moment (along with her signature “funny” jokes), Brittany is dedicated to providing the highest standard of care and support.

We’re confident that Brittany’s expertise and genuine care will make her an invaluable partner in helping you or your loved one live comfortably and independently at home.

Myckayla

Delivery Team

We’re excited to shine a spotlight on Myckayla, one of our incredible team members here at HomeCare Australia. Myckayla recently moved from the Central Coast to the beautiful south of Brisbane, where she continues to make a positive difference in the lives of those she supports. A proud mum of two little boys, Myckayla loves spending time outdoors—whether she’s gardening, enjoying the beach, or connecting with nature. Her passion for art and spirituality adds to her warm and compassionate approach to care.

Myckayla has been dedicated to the aged care and disability support sector since the age of 16, when she began her journey as an aged care nurse. From a young age, she has been driven by a deep desire to help others and improve their quality of life. Her unwavering commitment and heartfelt care make her an invaluable part of our team, and we’re so grateful to have her making a difference every day.

Sheryll

Foundational Member of HomeCare Australia

Sheryll has been an integral part of HomeCare Australia since the very beginning, bringing her wealth of experience and unwavering dedication to our team. As a seasoned accountant and bookkeeper with over 18 years of expertise, Sheryll’s meticulous attention to detail and commitment to excellence have been pivotal in supporting the success and growth of our organization.

A proud mother of four, Sheryll balances her professional responsibilities with her vibrant family life. Her warmth and organizational skills extend beyond the office, where she is known for her love of baking and cooking—delighting friends and family with her culinary creations.

Outside of work, Sheryll embraces life with enthusiasm. She enjoys traveling and exploring new places, channelling her creativity into crocheting unique items, and playing the guitar during her downtime. Whether she’s embarking on outdoor adventures or sharing stories with loved ones, Sheryll brings energy, joy, and a sense of purpose to everything she does.
As one of our longest-standing team members, Sheryll’s dedication, expertise, and passion continue to be an inspiration to