PHONE NUMBER :

1300 769 620

EMAIL ADDRESS :

servicedelivery@homecareaustralia.com.au

Supporting Clients With Dementia

Dementia face serious social, emotional, physical and psychological challenges. These challenges are far more than just living with a medical condition; they reach to the very core of patients’ existence and often impact the experiences, character and outlook to life of both the patient and their loved ones.

At HomeCare Australia, we believe that as caregivers, our duty is not just to take care of the clients in our care, but to do our best to minimise the challenges they face on a daily basis. Doing this effectively requires us to understand how dementia affects patients in key areas, and with this understanding, adopt the right approaches to caring for them. The following are some of the areas that may be particularly challenging for people with dementia and how you as a caregiver, can help:

Communication issues Communication can be a major challenge, and it often arises unexpectedly. For instance, some patients may battle to find the right words to use at certain times, while at other times they are articulate. In fact, constantly forgetting what they were about to say could be an early indicator of the onset of dementia. This communication difficulty and the anxiety and embarrassment that goes with it often causes patients to withdraw from social life or lose confidence in themselves.

Deal with communication issues by:Giving clients with dementia a chance to express themselves, be patient, and don’t rush to finish their sentences for them.Paying attention to their gestures and body languages, as this is a major part of communication.Speaking slowly, making eye contact and with attention when communicating with them.

Independence issues With time, people suffering from dementia lose their independence and have to rely heavily on someone close by for support and care. They get frustrated when they can’t handle things by themselves and this could lead to feelings of inadequacy and friction in relationships.

Deal with independence issues by:Focusing on what your client can do and letting them do it. That will increase their self-esteem.Helping them do things themselves and not always taking over.Breaking down tasks into  manageable and smaller forms that can be easily managed.Being supportive rather than authoritative, encourage rather than dictate. Decision-making issues People living with dementia will eventually, at some point, have difficulties making their own decisions concerning their health, finances, families, etc. This naturally leads to frustration and with the very real possibility of making major mistakes, they find themselves in a state of heightened anxiety. 

Deal with decision-making issues by:Giving the needed support so that your clients can make decisions themselves, especially decisions that do not have major ramifications.Alerting loved ones when key decisions need to be made, so they can lead the process.Making decisions on minor everyday things for your clients, when it becomes too difficult for the client to make decisions. However, your decisions must always reflect the needs and aspirations of your client.People suffering from dementia have difficulties with many aspects of everyday life. As a caregiver, your job is to help them as much as possible, and if you can do anything to boost their independence without endangering themselves, then take advantage of such opportunities. 

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Lisa Bycroft

Care Partner

Lisa is an experienced Care Partner at HomeCare Australia, supporting clients across Lake Macquarie, Newcastle, and the Hunter. With over 20 years in aged care and disability services, Lisa is known for her calm leadership, person-centred care, and deep empathy.

Her career includes frontline care, case management, and regional operations leadership with providers such as Mercy Services and integratedliving. She has coordinated services across CHSP, HCP, and NDIS programs and is particularly skilled in dementia-specific care and behaviour support.

Lisa builds strong relationships with clients and care teams alike. She empowers care workers through mentoring and hands-on support, ensuring services are respectful, flexible, and aligned with client goals.

Her qualifications include Certificate IV in Service Coordination (Ageing & Disability), Certificate IV in Leisure and Health, and Certificate III in Aged Care. She also holds credentials in medication management, dementia care, infection control, and behavior support. Lisa maintains First Aid, NDIS Worker Screening, and Working with Children Checks.

At HomeCare Australia, Lisa supports people with high and complex needs, assists with transitions to Support at Home, and ensures care plans reflect dignity and choice. Her calm presence and strong values make her a trusted guide for clients and a leader among peers.

Bronwyn

Case Manager

Bronwyn brings a wealth of experience and compassion to her role as a Case Manager at HomeCare Australia. With a background in managing and running childcare centres, as well as hands-on experience as an NDIS disability support worker, Bronwyn has built a career centred around supporting and empowering vulnerable individuals. Her time in the highly legislated childcare sector has honed her strong case management skills, making her an invaluable asset to our team.

Driven by her passion for helping others, Bronwyn recently returned to the Central Coast from Sydney to be closer to her family. A proud aunty to many nieces and nephews, she cherishes time spent with her loved ones and her pets. When she’s not working, you’ll often find her enjoying the slower pace of life on the coast, indulging in her love for cooking, and soaking up the peaceful coastal lifestyle.

Bronwyn’s blend of professional expertise, heartfelt compassion, and dedication to making a difference ensures she provides exceptional support to every client she works with. We’re delighted to have her as part of the HomeCare Australia team.

Patricia

Roster Team Leader

As a Roster Manager, I specialize in creating efficient and effective schedules that keep our team running smoothly and ensure the highest quality of care for our clients. My goal is to optimize operations, support our incredible staff, and contribute to seamless service delivery.

My diverse career journey—from brewing the perfect cup of coffee as a barista to coordinating campaigns as a marketing administrator and ensuring compliance as a KYC agent—has given me a unique skill set. I bring adaptability, precision, and

a customer-focused mindset to everything I do, qualities that align perfectly with HomeCare Australia’s commitment to excellence.

Outside of work, I’m a passionate reader, a foodie at heart, and an avid fan of K-dramas and binge-worthy series. I also love attending K-pop concerts, where I get to immerse myself in the electrifying energy of live performances.

With a blend of professional expertise and a vibrant personal life, I strive to bring energy, focus, and dedication to my role every day, ensuring our team and clients receive the best possible support.

Brittany

Case Manager

We’re excited to introduce Brittany, one of our compassionate and highly skilled Aged Care Case Managers at HomeCare Australia. Brittany brings a wealth of knowledge and experience to her role, having worked in the community services industry since 2019. Her strong academic background includes a Bachelor’s degree in Communication, a Diploma of Community Services, and additional certifications in Mental Health First Aid, Applied Suicide Intervention, and Naturopathy.

Brittany’s diverse qualifications—combined with her Certificates 3 and 4 in Fitness—enable her to take a holistic and personalized approach to supporting clients in achieving their goals and maintaining independence.

Originally from a farm outside of Tamworth, Brittany grew up riding horses and caring for an array of animals, which instilled in her a deep sense of responsibility and compassion. Today, she shares her life with her partner, their lively one-year-old daughter, and their playful border collie.

Brittany is passionate about personal growth, journaling, neuroscience, and living a balanced, low-tox lifestyle. She thrives on creating meaningful connections with her clients, helping them navigate their aged care journey with kindness, empathy, and expert guidance.

Her approachable nature, love of gardening, and belief in the importance of protecting your energy ensure that she brings warmth and positivity to every interaction. Whether she’s coordinating services or simply sharing a light-hearted moment (along with her signature “funny” jokes), Brittany is dedicated to providing the highest standard of care and support.

We’re confident that Brittany’s expertise and genuine care will make her an invaluable partner in helping you or your loved one live comfortably and independently at home.

Myckayla

Delivery Team

We’re excited to shine a spotlight on Myckayla, one of our incredible team members here at HomeCare Australia. Myckayla recently moved from the Central Coast to the beautiful south of Brisbane, where she continues to make a positive difference in the lives of those she supports. A proud mum of two little boys, Myckayla loves spending time outdoors—whether she’s gardening, enjoying the beach, or connecting with nature. Her passion for art and spirituality adds to her warm and compassionate approach to care.

Myckayla has been dedicated to the aged care and disability support sector since the age of 16, when she began her journey as an aged care nurse. From a young age, she has been driven by a deep desire to help others and improve their quality of life. Her unwavering commitment and heartfelt care make her an invaluable part of our team, and we’re so grateful to have her making a difference every day.

Sheryll

Foundational Member of HomeCare Australia

Sheryll has been an integral part of HomeCare Australia since the very beginning, bringing her wealth of experience and unwavering dedication to our team. As a seasoned accountant and bookkeeper with over 18 years of expertise, Sheryll’s meticulous attention to detail and commitment to excellence have been pivotal in supporting the success and growth of our organization.

A proud mother of four, Sheryll balances her professional responsibilities with her vibrant family life. Her warmth and organizational skills extend beyond the office, where she is known for her love of baking and cooking—delighting friends and family with her culinary creations.

Outside of work, Sheryll embraces life with enthusiasm. She enjoys traveling and exploring new places, channelling her creativity into crocheting unique items, and playing the guitar during her downtime. Whether she’s embarking on outdoor adventures or sharing stories with loved ones, Sheryll brings energy, joy, and a sense of purpose to everything she does.
As one of our longest-standing team members, Sheryll’s dedication, expertise, and passion continue to be an inspiration to