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1300 769 620

EMAIL ADDRESS :

servicedelivery@homecareaustralia.com.au

Support at Home Program Update: Key Changes and What They Mean for You

Updated: 4 days ago

The Support at Home Program is designed to help older Australians live independently at home, with access to essential services tailored to individual needs. If you’re receiving care through the Home Care Packages program, there are some important updates that you need to be aware of. These changes aim to provide you with more flexibility, better care options, and easier access to essential services.

Here’s everything you need to know about the latest changes to the Support at Home Program as of April 2025 and how they could benefit you.

Key Changes & updates to the Support at Home Program

  1. Increased Funding for Care
    The annual funding for the Support at Home Program has increased, now providing up to $78,000 for eligible participants. This means you can access more services, including personal care, meal delivery, assistive technology, and home modifications to help you stay safe and comfortable in your home.
  2. Personalised Care Management
    Every participant will now have access to a dedicated care partner. Your care partner will help coordinate your care, assist with creating and reviewing your care plan, and ensure that you receive the most appropriate and effective services. This change is designed to give you more personalised support and a streamlined care experience.
  3. Assistive Technology and Home Modifications
    One of the biggest changes is the upfront funding for assistive technology and home modifications. If you need items like mobility aids or modifications like bathroom rails or ramps, these costs are now covered by the program. This change eliminates the need for lengthy waiting periods and allows you to access essential equipment and home improvements quickly, helping you live independently for longer.
  4. Restorative Care Pathway
    If you’re looking to improve your mobility, strength, or overall function, the Restorative Care Pathway offers up to 12 weeks of intensive allied health services. This program aims to help you maintain or improve your ability to perform daily tasks, which can enhance your quality of life.
  5. End-of-Life Pathway
    For participants facing end-of-life care needs, the End-of-Life Pathway provides up to $25,000 over three months. This funding is specifically for supporting you to remain at home during your final months, offering a wide range of palliative care services to ensure you receive the best possible care in the comfort of your own home.


What This Means for You

These updates give you access to more funding, better care, and quicker access to the services you need to live independently at home. Whether you’re looking for help with everyday activities, need assistive devices, or want to improve your health with restorative services, the Support at Home Program has been enhanced to provide a better and more comprehensive solution.

Government Letters About the Changes

In April 2025, the Government will be writing to all consumers in the Home Care Packages program to outline the specific changes and how they will affect your care. This letter will provide additional details about your eligibility and options within the program.

If you’re unsure about any part of the information in the letter, don’t hesitate to reach out. We are here to help clarify any questions or concerns.

How You Can Benefit from These Changes

●       More Flexibility: The increased funding allows you to access a broader range of services.

●       Faster Access to Home Modifications: No more waiting for essential home modifications like rails or ramps.

●       Personalized Care: With a dedicated care partner, you’ll have a consistent point of contact to ensure your care plan is always updated and in line with your needs.

●       Support for End-of-Life Care: If necessary, you can access up to $25,000 to ensure that you receive the best care in the comfort of your home.

You can read more about the Support at Home Program and what it means for you by looking at the Program Handbook here. https://www.health.gov.au/sites/default/files/2025-02/support-at-home-program-handbook.pdf

Stay Informed and Make the Most of Your Care Plan

As these changes take effect, we want to ensure that you get the most out of the Support at Home Program. If you have any questions about how these changes affect you or would like to discuss how your care plan can be updated, please reach out to us. We’re always here to support you.

Call 1300 769 620 or email servicedelivery@homecareaustralia.com.au.

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Lisa Bycroft

Care Partner

Lisa is an experienced Care Partner at HomeCare Australia, supporting clients across Lake Macquarie, Newcastle, and the Hunter. With over 20 years in aged care and disability services, Lisa is known for her calm leadership, person-centred care, and deep empathy.

Her career includes frontline care, case management, and regional operations leadership with providers such as Mercy Services and integratedliving. She has coordinated services across CHSP, HCP, and NDIS programs and is particularly skilled in dementia-specific care and behaviour support.

Lisa builds strong relationships with clients and care teams alike. She empowers care workers through mentoring and hands-on support, ensuring services are respectful, flexible, and aligned with client goals.

Her qualifications include Certificate IV in Service Coordination (Ageing & Disability), Certificate IV in Leisure and Health, and Certificate III in Aged Care. She also holds credentials in medication management, dementia care, infection control, and behavior support. Lisa maintains First Aid, NDIS Worker Screening, and Working with Children Checks.

At HomeCare Australia, Lisa supports people with high and complex needs, assists with transitions to Support at Home, and ensures care plans reflect dignity and choice. Her calm presence and strong values make her a trusted guide for clients and a leader among peers.

Bronwyn

Case Manager

Bronwyn brings a wealth of experience and compassion to her role as a Case Manager at HomeCare Australia. With a background in managing and running childcare centres, as well as hands-on experience as an NDIS disability support worker, Bronwyn has built a career centred around supporting and empowering vulnerable individuals. Her time in the highly legislated childcare sector has honed her strong case management skills, making her an invaluable asset to our team.

Driven by her passion for helping others, Bronwyn recently returned to the Central Coast from Sydney to be closer to her family. A proud aunty to many nieces and nephews, she cherishes time spent with her loved ones and her pets. When she’s not working, you’ll often find her enjoying the slower pace of life on the coast, indulging in her love for cooking, and soaking up the peaceful coastal lifestyle.

Bronwyn’s blend of professional expertise, heartfelt compassion, and dedication to making a difference ensures she provides exceptional support to every client she works with. We’re delighted to have her as part of the HomeCare Australia team.

Patricia

Roster Team Leader

As a Roster Manager, I specialize in creating efficient and effective schedules that keep our team running smoothly and ensure the highest quality of care for our clients. My goal is to optimize operations, support our incredible staff, and contribute to seamless service delivery.

My diverse career journey—from brewing the perfect cup of coffee as a barista to coordinating campaigns as a marketing administrator and ensuring compliance as a KYC agent—has given me a unique skill set. I bring adaptability, precision, and

a customer-focused mindset to everything I do, qualities that align perfectly with HomeCare Australia’s commitment to excellence.

Outside of work, I’m a passionate reader, a foodie at heart, and an avid fan of K-dramas and binge-worthy series. I also love attending K-pop concerts, where I get to immerse myself in the electrifying energy of live performances.

With a blend of professional expertise and a vibrant personal life, I strive to bring energy, focus, and dedication to my role every day, ensuring our team and clients receive the best possible support.

Brittany

Case Manager

We’re excited to introduce Brittany, one of our compassionate and highly skilled Aged Care Case Managers at HomeCare Australia. Brittany brings a wealth of knowledge and experience to her role, having worked in the community services industry since 2019. Her strong academic background includes a Bachelor’s degree in Communication, a Diploma of Community Services, and additional certifications in Mental Health First Aid, Applied Suicide Intervention, and Naturopathy.

Brittany’s diverse qualifications—combined with her Certificates 3 and 4 in Fitness—enable her to take a holistic and personalized approach to supporting clients in achieving their goals and maintaining independence.

Originally from a farm outside of Tamworth, Brittany grew up riding horses and caring for an array of animals, which instilled in her a deep sense of responsibility and compassion. Today, she shares her life with her partner, their lively one-year-old daughter, and their playful border collie.

Brittany is passionate about personal growth, journaling, neuroscience, and living a balanced, low-tox lifestyle. She thrives on creating meaningful connections with her clients, helping them navigate their aged care journey with kindness, empathy, and expert guidance.

Her approachable nature, love of gardening, and belief in the importance of protecting your energy ensure that she brings warmth and positivity to every interaction. Whether she’s coordinating services or simply sharing a light-hearted moment (along with her signature “funny” jokes), Brittany is dedicated to providing the highest standard of care and support.

We’re confident that Brittany’s expertise and genuine care will make her an invaluable partner in helping you or your loved one live comfortably and independently at home.

Myckayla

Delivery Team

We’re excited to shine a spotlight on Myckayla, one of our incredible team members here at HomeCare Australia. Myckayla recently moved from the Central Coast to the beautiful south of Brisbane, where she continues to make a positive difference in the lives of those she supports. A proud mum of two little boys, Myckayla loves spending time outdoors—whether she’s gardening, enjoying the beach, or connecting with nature. Her passion for art and spirituality adds to her warm and compassionate approach to care.

Myckayla has been dedicated to the aged care and disability support sector since the age of 16, when she began her journey as an aged care nurse. From a young age, she has been driven by a deep desire to help others and improve their quality of life. Her unwavering commitment and heartfelt care make her an invaluable part of our team, and we’re so grateful to have her making a difference every day.

Sheryll

Foundational Member of HomeCare Australia

Sheryll has been an integral part of HomeCare Australia since the very beginning, bringing her wealth of experience and unwavering dedication to our team. As a seasoned accountant and bookkeeper with over 18 years of expertise, Sheryll’s meticulous attention to detail and commitment to excellence have been pivotal in supporting the success and growth of our organization.

A proud mother of four, Sheryll balances her professional responsibilities with her vibrant family life. Her warmth and organizational skills extend beyond the office, where she is known for her love of baking and cooking—delighting friends and family with her culinary creations.

Outside of work, Sheryll embraces life with enthusiasm. She enjoys traveling and exploring new places, channelling her creativity into crocheting unique items, and playing the guitar during her downtime. Whether she’s embarking on outdoor adventures or sharing stories with loved ones, Sheryll brings energy, joy, and a sense of purpose to everything she does.
As one of our longest-standing team members, Sheryll’s dedication, expertise, and passion continue to be an inspiration to