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March 2025 Consumer Survey Results

  • Writer: Brittany Price
    Brittany Price
  • 12 minutes ago
  • 2 min read

Thank You for Your Feedback – March 2025 Consumer Survey Results


We’d like to extend a heartfelt thank you to all 56 aged care clients who participated in our Consumer Group Survey, conducted by Kevin O’Donnell in March 2025. Your honest feedback helps us improve the way we care for you—and that’s always our top priority.

The survey asked you to rate various aspects of our service on a scale from 1 to 5, where:


  • 1 = Never

  • 2 = Not often

  • 3 = Neutral

  • 4 = Often

  • 5 = Always


 

Here’s What You Told Us


We're proud to share that we received strong results across nearly every area:


  • Tailored support to your personal goals and preferences: 4.34

  • Adequate care for your daily activities and independence: 4.95

  • Comfort and support from care workers: 4.81

  • Professionalism and reliability of care workers: 4.86

  • Efficiency and attention to detail in tasks: 4.59

  • Responsive case managers: 4.62

  • Effective listening and follow-up from case managers: 4.53

  • Timely and professional responses from our accounts team: 4.25

  • Clarity of billing and payment explanations: 4.24

  • Confidence in billing accuracy and transparency: 4.58

  • Receiving and reading our emails: 4.19

  • Usefulness of information in our emails: 4.27

  • Likelihood of recommending HomeCare Australia: 4.64


Graph - March 2025 Consumer Survey Results
Graph - March 2025 Consumer Survey Results

 

What You Said About the App


We asked whether you’d use a client app to access budget, invoices, and case management information if we covered the cost. Only 5 clients said they would be likely to use it, giving us an average score of 3.15. Based on this, we’ve decided not to move forward with the app at this time.


 

Your Comments – And What We Did


We’re grateful to those who added comments. Here’s what came out of them:


  • Two clients requested a change of worker – we’ve actioned this immediately.

  • Many of you expressed how happy you are with your current care workers – thank you! We’ve shared your kind words with our team.


 

Our Ongoing Commitment to You


We’re always listening and always learning. Your feedback directly shapes how we deliver services. If you ever have suggestions, concerns, or compliments, you can:



Thank you again for helping us grow and improve. We’re proud to be part of your care journey.



 

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