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Important Documents Elderly People Should Have In Place

It can often be a stressful time for you and your family when someone is transitioning into aged care. The transition can occur more smoothly if you are prepared in advance and have records, documents and information in place. HomeCare Australia are experts at providing services to the aged and disabled, and we do everything in our power to make the transition as seamless as possible. However, having documentation organised and planned for such a situation is one of the most important things you can do reduce stress for all of those involved. To help you, we have provided a guide on the important documentation that elderly people need to have in place as they age.

Medical documentation and history

Nowadays most medical information is stored electronically and is easily accessible. It would still pay to have accessible records of medical history and more importantly, contact information of next of kin, doctors and health professionals that you use frequently. Access to information helps HomeCare Australia provide a better service, faster, and we can easily connect and discuss any requirements with our customers, their families and relevant medical professionals, once a consent to release information document has been signed by the client.

Power of Attorney Often overlooked, it is important that elderly residents have a power of attorney in place when they are in a position where they require aged care. A power of attorney is a legal document that grants a person power to act on the elderly resident’s behalf and administer their assets and financial affairs. In most situations the person nominated is the attorney .   ​The power of attorney document takes effect when signed and usually manages issues that the elderly client cannot conduct for himself or herself, for example if the person in question has poor vision, an inability to sign documents or for any reason, is incapacitated. Advance Care planning document

An advance care planning document is a great way for the elderly and their families to manage their affairs before they go into aged care. Effectively, it is all about making decisions before clients become too unwell to

make them independently. The advance care planning document will only take effect if such a circumstance arises. Advance care planning documents can take the stress away from decision-making, particularly if you are unwell and the important decisions fall to loved ones. A pre-planned document helps set out boundaries and options you would like taken into account in regards to your health if the circumstances should arise. It is a good idea to complete a document like this at the same time as your will. It is important to note what forms of treatment, palliative care and medical attention are and are not tolerable to you. It is also advisable to convey these wishes through a signed document and if necessary, hand decision-making over to a loved one who is aware of your treatment requests. This may also coincide with your power of attorney. It is also important to distribute this document to people who need to know this information when it is needed. People you should consider sharing it with are your immediate family, doctor, HomeCare Australia and other medical professionals involved in your care.

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Lisa Bycroft

Care Partner

Lisa is an experienced Care Partner at HomeCare Australia, supporting clients across Lake Macquarie, Newcastle, and the Hunter. With over 20 years in aged care and disability services, Lisa is known for her calm leadership, person-centred care, and deep empathy.

Her career includes frontline care, case management, and regional operations leadership with providers such as Mercy Services and integratedliving. She has coordinated services across CHSP, HCP, and NDIS programs and is particularly skilled in dementia-specific care and behaviour support.

Lisa builds strong relationships with clients and care teams alike. She empowers care workers through mentoring and hands-on support, ensuring services are respectful, flexible, and aligned with client goals.

Her qualifications include Certificate IV in Service Coordination (Ageing & Disability), Certificate IV in Leisure and Health, and Certificate III in Aged Care. She also holds credentials in medication management, dementia care, infection control, and behavior support. Lisa maintains First Aid, NDIS Worker Screening, and Working with Children Checks.

At HomeCare Australia, Lisa supports people with high and complex needs, assists with transitions to Support at Home, and ensures care plans reflect dignity and choice. Her calm presence and strong values make her a trusted guide for clients and a leader among peers.

Bronwyn

Case Manager

Bronwyn brings a wealth of experience and compassion to her role as a Case Manager at HomeCare Australia. With a background in managing and running childcare centres, as well as hands-on experience as an NDIS disability support worker, Bronwyn has built a career centred around supporting and empowering vulnerable individuals. Her time in the highly legislated childcare sector has honed her strong case management skills, making her an invaluable asset to our team.

Driven by her passion for helping others, Bronwyn recently returned to the Central Coast from Sydney to be closer to her family. A proud aunty to many nieces and nephews, she cherishes time spent with her loved ones and her pets. When she’s not working, you’ll often find her enjoying the slower pace of life on the coast, indulging in her love for cooking, and soaking up the peaceful coastal lifestyle.

Bronwyn’s blend of professional expertise, heartfelt compassion, and dedication to making a difference ensures she provides exceptional support to every client she works with. We’re delighted to have her as part of the HomeCare Australia team.

Patricia

Roster Team Leader

As a Roster Manager, I specialize in creating efficient and effective schedules that keep our team running smoothly and ensure the highest quality of care for our clients. My goal is to optimize operations, support our incredible staff, and contribute to seamless service delivery.

My diverse career journey—from brewing the perfect cup of coffee as a barista to coordinating campaigns as a marketing administrator and ensuring compliance as a KYC agent—has given me a unique skill set. I bring adaptability, precision, and

a customer-focused mindset to everything I do, qualities that align perfectly with HomeCare Australia’s commitment to excellence.

Outside of work, I’m a passionate reader, a foodie at heart, and an avid fan of K-dramas and binge-worthy series. I also love attending K-pop concerts, where I get to immerse myself in the electrifying energy of live performances.

With a blend of professional expertise and a vibrant personal life, I strive to bring energy, focus, and dedication to my role every day, ensuring our team and clients receive the best possible support.

Brittany

Case Manager

We’re excited to introduce Brittany, one of our compassionate and highly skilled Aged Care Case Managers at HomeCare Australia. Brittany brings a wealth of knowledge and experience to her role, having worked in the community services industry since 2019. Her strong academic background includes a Bachelor’s degree in Communication, a Diploma of Community Services, and additional certifications in Mental Health First Aid, Applied Suicide Intervention, and Naturopathy.

Brittany’s diverse qualifications—combined with her Certificates 3 and 4 in Fitness—enable her to take a holistic and personalized approach to supporting clients in achieving their goals and maintaining independence.

Originally from a farm outside of Tamworth, Brittany grew up riding horses and caring for an array of animals, which instilled in her a deep sense of responsibility and compassion. Today, she shares her life with her partner, their lively one-year-old daughter, and their playful border collie.

Brittany is passionate about personal growth, journaling, neuroscience, and living a balanced, low-tox lifestyle. She thrives on creating meaningful connections with her clients, helping them navigate their aged care journey with kindness, empathy, and expert guidance.

Her approachable nature, love of gardening, and belief in the importance of protecting your energy ensure that she brings warmth and positivity to every interaction. Whether she’s coordinating services or simply sharing a light-hearted moment (along with her signature “funny” jokes), Brittany is dedicated to providing the highest standard of care and support.

We’re confident that Brittany’s expertise and genuine care will make her an invaluable partner in helping you or your loved one live comfortably and independently at home.

Myckayla

Delivery Team

We’re excited to shine a spotlight on Myckayla, one of our incredible team members here at HomeCare Australia. Myckayla recently moved from the Central Coast to the beautiful south of Brisbane, where she continues to make a positive difference in the lives of those she supports. A proud mum of two little boys, Myckayla loves spending time outdoors—whether she’s gardening, enjoying the beach, or connecting with nature. Her passion for art and spirituality adds to her warm and compassionate approach to care.

Myckayla has been dedicated to the aged care and disability support sector since the age of 16, when she began her journey as an aged care nurse. From a young age, she has been driven by a deep desire to help others and improve their quality of life. Her unwavering commitment and heartfelt care make her an invaluable part of our team, and we’re so grateful to have her making a difference every day.

Sheryll

Foundational Member of HomeCare Australia

Sheryll has been an integral part of HomeCare Australia since the very beginning, bringing her wealth of experience and unwavering dedication to our team. As a seasoned accountant and bookkeeper with over 18 years of expertise, Sheryll’s meticulous attention to detail and commitment to excellence have been pivotal in supporting the success and growth of our organization.

A proud mother of four, Sheryll balances her professional responsibilities with her vibrant family life. Her warmth and organizational skills extend beyond the office, where she is known for her love of baking and cooking—delighting friends and family with her culinary creations.

Outside of work, Sheryll embraces life with enthusiasm. She enjoys traveling and exploring new places, channelling her creativity into crocheting unique items, and playing the guitar during her downtime. Whether she’s embarking on outdoor adventures or sharing stories with loved ones, Sheryll brings energy, joy, and a sense of purpose to everything she does.
As one of our longest-standing team members, Sheryll’s dedication, expertise, and passion continue to be an inspiration to