• Gaynor Lowndes

Dignity In Care: Communication



Communication is a key component of dignity in care, but with varying needs and personality types, effective communication is never straightforward. It requires flexibility on everybody’s part and a willingness to learn and grow.  ​

Listening is Foundational At HomeCare Australia, we understand that listening is foundational to communication, which is why we prioritize listening over speaking. Our caregivers take the time to listen with the intent to understand the minutest details about the person they’re caring for. Yes, listening takes time, but we know it’s the only way we can understand what our clients want, how they find enjoyment, things they’ve done in the past, and what makes them happy and sad. Through listening, the caregiving process becomes easier and serves as a foundation for growth and partnership. ​

​Overcoming Barriers to Communication One of the challenges of caring for a diverse pool of people is the language, age, culture, experience and background differences that come with that. A caregiving arrangement can be off to a disastrous start if the caregiver and the client are not a good fit for each other. A major part of that fit is being able to communicate effectively with each other and to understand each other. We take this very seriously. That is why we will never place a caregiver who struggles to understand the client, or whom the client will find it difficult to communicate with. Our screening process prioritizes this. Our Caregivers are trained not just to communicate with respect for the dignity of their clients, but to see communication as much more than what is said, but also how it is said. They pay as much attention to non-verbal cues as they do to verbal communication.


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