- 1300 769 620
- servicedelivery@homecareaustralia.com.au
As part of the aged care reforms, HomeCare Australia is required to set up a consumer advisory body that reports on quality of care to the board. We take regular feedback from all our clients and this will be collated and form part of the reporting on consumers needs to the board.
Changes are being made to the way aged care services are governed. These are known as the Strengthening Provider Governance reforms.
One change is the requirement for approved aged care providers to offer consumers and their representatives the opportunity to establish a Consumer Advisory Body. HomeCare Australia will contact all care recipients and ask them if they wish to participate in the surveys.
Joining a Consumer Advisory Body is a way to have your concerns and suggestions heard by the people who govern your service.
How will it work?
A Consumer Advisory Body’s role is to give consumer feedback to your service’s governing body.
The governing body must consider all feedback from the Consumer Advisory Body when making decisions. The governing body will also tell the Consumer Advisory Body in writing how it considered this feedback.
Twice per year you will receive a letter from us telling you have we have used your feedback to improve.
The surveys are completed in March and September each year, however we welcome feedback at any time. Please provide feedback by completing the survey on our website.
We welcome and value your feedback and action it immediately. If there is anything you would like us to address or improve, or our favourite, share something you love about us, please complete the form below.
The CEO is aware of all feedback and complaints working with the team to resolve all issues to the satisfaction of all parties. We record feedback in our operations meeting agenda for discussion each morning and your Care Manager will communicate the action plan.
Clients can provide this via telephone, email to servicedelivery@homecareaustralia.com.au or click the button below.
Care Partner
Lisa is an experienced Care Partner at HomeCare Australia, supporting clients across Lake Macquarie, Newcastle, and the Hunter. With over 20 years in aged care and disability services, Lisa is known for her calm leadership, person-centred care, and deep empathy.
Her career includes frontline care, case management, and regional operations leadership with providers such as Mercy Services and integratedliving. She has coordinated services across CHSP, HCP, and NDIS programs and is particularly skilled in dementia-specific care and behaviour support.
Lisa builds strong relationships with clients and care teams alike. She empowers care workers through mentoring and hands-on support, ensuring services are respectful, flexible, and aligned with client goals.
Her qualifications include Certificate IV in Service Coordination (Ageing & Disability), Certificate IV in Leisure and Health, and Certificate III in Aged Care. She also holds credentials in medication management, dementia care, infection control, and behavior support. Lisa maintains First Aid, NDIS Worker Screening, and Working with Children Checks.
At HomeCare Australia, Lisa supports people with high and complex needs, assists with transitions to Support at Home, and ensures care plans reflect dignity and choice. Her calm presence and strong values make her a trusted guide for clients and a leader among peers.
Case Manager
Bronwyn brings a wealth of experience and compassion to her role as a Case Manager at HomeCare Australia. With a background in managing and running childcare centres, as well as hands-on experience as an NDIS disability support worker, Bronwyn has built a career centred around supporting and empowering vulnerable individuals. Her time in the highly legislated childcare sector has honed her strong case management skills, making her an invaluable asset to our team.
Driven by her passion for helping others, Bronwyn recently returned to the Central Coast from Sydney to be closer to her family. A proud aunty to many nieces and nephews, she cherishes time spent with her loved ones and her pets. When she’s not working, you’ll often find her enjoying the slower pace of life on the coast, indulging in her love for cooking, and soaking up the peaceful coastal lifestyle.
Bronwyn’s blend of professional expertise, heartfelt compassion, and dedication to making a difference ensures she provides exceptional support to every client she works with. We’re delighted to have her as part of the HomeCare Australia team.
Roster Team Leader
As a Roster Manager, I specialize in creating efficient and effective schedules that keep our team running smoothly and ensure the highest quality of care for our clients. My goal is to optimize operations, support our incredible staff, and contribute to seamless service delivery.
My diverse career journey—from brewing the perfect cup of coffee as a barista to coordinating campaigns as a marketing administrator and ensuring compliance as a KYC agent—has given me a unique skill set. I bring adaptability, precision, and
a customer-focused mindset to everything I do, qualities that align perfectly with HomeCare Australia’s commitment to excellence.
Outside of work, I’m a passionate reader, a foodie at heart, and an avid fan of K-dramas and binge-worthy series. I also love attending K-pop concerts, where I get to immerse myself in the electrifying energy of live performances.
With a blend of professional expertise and a vibrant personal life, I strive to bring energy, focus, and dedication to my role every day, ensuring our team and clients receive the best possible support.
Case Manager
We’re excited to introduce Brittany, one of our compassionate and highly skilled Aged Care Case Managers at HomeCare Australia. Brittany brings a wealth of knowledge and experience to her role, having worked in the community services industry since 2019. Her strong academic background includes a Bachelor’s degree in Communication, a Diploma of Community Services, and additional certifications in Mental Health First Aid, Applied Suicide Intervention, and Naturopathy.
Brittany’s diverse qualifications—combined with her Certificates 3 and 4 in Fitness—enable her to take a holistic and personalized approach to supporting clients in achieving their goals and maintaining independence.
Originally from a farm outside of Tamworth, Brittany grew up riding horses and caring for an array of animals, which instilled in her a deep sense of responsibility and compassion. Today, she shares her life with her partner, their lively one-year-old daughter, and their playful border collie.
Brittany is passionate about personal growth, journaling, neuroscience, and living a balanced, low-tox lifestyle. She thrives on creating meaningful connections with her clients, helping them navigate their aged care journey with kindness, empathy, and expert guidance.
Her approachable nature, love of gardening, and belief in the importance of protecting your energy ensure that she brings warmth and positivity to every interaction. Whether she’s coordinating services or simply sharing a light-hearted moment (along with her signature “funny” jokes), Brittany is dedicated to providing the highest standard of care and support.
We’re confident that Brittany’s expertise and genuine care will make her an invaluable partner in helping you or your loved one live comfortably and independently at home.
Delivery Team
We’re excited to shine a spotlight on Myckayla, one of our incredible team members here at HomeCare Australia. Myckayla recently moved from the Central Coast to the beautiful south of Brisbane, where she continues to make a positive difference in the lives of those she supports. A proud mum of two little boys, Myckayla loves spending time outdoors—whether she’s gardening, enjoying the beach, or connecting with nature. Her passion for art and spirituality adds to her warm and compassionate approach to care.
Myckayla has been dedicated to the aged care and disability support sector since the age of 16, when she began her journey as an aged care nurse. From a young age, she has been driven by a deep desire to help others and improve their quality of life. Her unwavering commitment and heartfelt care make her an invaluable part of our team, and we’re so grateful to have her making a difference every day.
Foundational Member of HomeCare Australia
Sheryll has been an integral part of HomeCare Australia since the very beginning, bringing her wealth of experience and unwavering dedication to our team. As a seasoned accountant and bookkeeper with over 18 years of expertise, Sheryll’s meticulous attention to detail and commitment to excellence have been pivotal in supporting the success and growth of our organization.
A proud mother of four, Sheryll balances her professional responsibilities with her vibrant family life. Her warmth and organizational skills extend beyond the office, where she is known for her love of baking and cooking—delighting friends and family with her culinary creations.
Outside of work, Sheryll embraces life with enthusiasm. She enjoys traveling and exploring new places, channelling her creativity into crocheting unique items, and playing the guitar during her downtime. Whether she’s embarking on outdoor adventures or sharing stories with loved ones, Sheryll brings energy, joy, and a sense of purpose to everything she does.
As one of our longest-standing team members, Sheryll’s dedication, expertise, and passion continue to be an inspiration to