- 1300 769 620
- servicedelivery@homecareaustralia.com.au
When starting HomeCare Australia, that was our vision – that we would have the best staff providing high quality services to those most needing them. We are a 100% Australian owned company, started by Gaynor Lowndes and her family in 2011. Gaynor has run many successful recruitment businesses in the past and her passion is to be a provider and employer of choice, driven by her personal values of honesty, integrity and professionalism. Gaynor is passionate about making a difference to the lives of our most vulnerable citizens. She is supported by a professional, driven and innovative team who are focussed on continuous improvement and being a leader in the provision of services to the elderly and disabled.
Since we started, we have become quality accredited to the following Standards and take quality very seriously within the organisation. You can rest assured when dealing with HomeCare Australia. You are dealing with a reputable organisation.
Gaynor Lowndes is an accomplished business leader, entrepreneur, and industry commentator with extensive expertise in recruitment, staffing, and home care services. As the Founder and CEO of HomeCare Australia, she has led the organization since 2011, transforming it into a leading provider of innovative home care services for the elderly and disabled. Under her leadership, the company has achieved accreditation under the Aged Care Quality Standards and the National Disability Insurance Scheme, with year-on-year growth of 150% prior to the COVID-19 pandemic.
Gaynor’s professional journey spans over three decades, including pivotal roles in recruitment and workforce management. Her career highlights include contributing to the staffing of the Sydney 2000 Olympic Games by developing and implementing the Olympic Labour Network. She has also grown multiple cold-start recruitment desks into high-revenue operations and managed national sales, securing over $56 million in recruitment sales within a year.
Beyond her business acumen, Gaynor is a published author, having written three books on recruitment and over 100 articles. She is a sought-after speaker, frequently addressing topics related to recruitment, workforce trends, and generational issues on platforms like ABC radio and TV.
Gaynor lives with her elderly dog, Teddy, and two Ragdoll cats, Felix and Ruby. Her hobbies include Pilates, journaling, and continually learning new things. Her values of honesty, integrity, and personal growth underpin her commitment to empowering clients and delivering exceptional services. As a trusted leader, she continues to shape industries with her strategic insight and dedication to innovation.
Gaynor holds a Bachelor of Business Degree and is a Fellow of the Recruitment and Consulting Services Association.
She also has earned the following qualifications:
Diploma in Counselling (2021)
Diploma in Community Services (2015)
Graduate Certificate in Gestalt Therapy (2018)
Cert IV Training and Assessment (2014)
Understanding Dementia (University of Tasmania) 2014
NLP Certification (2011)
Modern Hypnosis (2011)
Workplace Coach (2009)
We spent 12 months researching what clients in the community wanted from their service providers before developing our business plan. The response from clients was that they wanted a service provider whom was responsive to their needs, was accessible and flexible in the delivery of services – delivering services when they wanted them rather than when a care worker was available. They also wanted care from people who understood them and their needs – cultural; spiritually and socially.
That formed the basis of how HomeCare Australia began. We wanted to ensure that we hired the best staff, to provide quality services that were client centred. Ensuring that we were as a business, accessible and flexible. We also wanted to ensure that all of this was underpinned by relevant legislation and quality standards. We were inspired by Gaynor’s mum who up until turning 71 was a direct care worker. Her working life had been spent in service to others, for many years as a nurse and then in later life in group homes and the community. Gaynor saw her impact so many people through her help whether it be through helping them shop or helping them shower, she was there. So why can’t everyone have someone like that? That’s why we started this journey – because we believe it’s everyone’s right to have a passionate, caring, committed and highly talented individual doing their job to the best of their ability and impacting the lives of others.
All Aged care providers who have over 45 clients are now legislated to have a board of directors. The board will monitor and ensure accountability for quality care provided to consumers (clinical and personal care and support for daily living).
CEO
Chair
Lawyer
Aged Care Expert
Clinician
The strength of HomeCare Australia lies in its people. A carefully selected team of highly skilled and experienced professionals brings passion, dedication, and warmth to every interaction.
Each team member is chosen not only for their expertise and qualifications but also for their commitment to making a difference. Support workers build strong, lasting relationships with participants, ensuring that care remains consistent, culturally aligned, and deeply personal. Open communication and a transparent approach provide families with peace of mind, knowing their loved ones are in capable hands.
A culture of respect, integrity, and long-term commitment to quality care creates a workplace where professionals thrive, leading to better outcomes for every participant.
Care Partner
Lisa is an experienced Care Partner at HomeCare Australia, supporting clients across Lake Macquarie, Newcastle, and the Hunter. With over 20 years in aged care and disability services, Lisa is known for her calm leadership, person-centred care, and deep empathy.
Her career includes frontline care, case management, and regional operations leadership with providers such as Mercy Services and integratedliving. She has coordinated services across CHSP, HCP, and NDIS programs and is particularly skilled in dementia-specific care and behaviour support.
Lisa builds strong relationships with clients and care teams alike. She empowers care workers through mentoring and hands-on support, ensuring services are respectful, flexible, and aligned with client goals.
Her qualifications include Certificate IV in Service Coordination (Ageing & Disability), Certificate IV in Leisure and Health, and Certificate III in Aged Care. She also holds credentials in medication management, dementia care, infection control, and behavior support. Lisa maintains First Aid, NDIS Worker Screening, and Working with Children Checks.
At HomeCare Australia, Lisa supports people with high and complex needs, assists with transitions to Support at Home, and ensures care plans reflect dignity and choice. Her calm presence and strong values make her a trusted guide for clients and a leader among peers.
Case Manager
Bronwyn brings a wealth of experience and compassion to her role as a Case Manager at HomeCare Australia. With a background in managing and running childcare centres, as well as hands-on experience as an NDIS disability support worker, Bronwyn has built a career centred around supporting and empowering vulnerable individuals. Her time in the highly legislated childcare sector has honed her strong case management skills, making her an invaluable asset to our team.
Driven by her passion for helping others, Bronwyn recently returned to the Central Coast from Sydney to be closer to her family. A proud aunty to many nieces and nephews, she cherishes time spent with her loved ones and her pets. When she’s not working, you’ll often find her enjoying the slower pace of life on the coast, indulging in her love for cooking, and soaking up the peaceful coastal lifestyle.
Bronwyn’s blend of professional expertise, heartfelt compassion, and dedication to making a difference ensures she provides exceptional support to every client she works with. We’re delighted to have her as part of the HomeCare Australia team.
Roster Team Leader
As a Roster Manager, I specialize in creating efficient and effective schedules that keep our team running smoothly and ensure the highest quality of care for our clients. My goal is to optimize operations, support our incredible staff, and contribute to seamless service delivery.
My diverse career journey—from brewing the perfect cup of coffee as a barista to coordinating campaigns as a marketing administrator and ensuring compliance as a KYC agent—has given me a unique skill set. I bring adaptability, precision, and
a customer-focused mindset to everything I do, qualities that align perfectly with HomeCare Australia’s commitment to excellence.
Outside of work, I’m a passionate reader, a foodie at heart, and an avid fan of K-dramas and binge-worthy series. I also love attending K-pop concerts, where I get to immerse myself in the electrifying energy of live performances.
With a blend of professional expertise and a vibrant personal life, I strive to bring energy, focus, and dedication to my role every day, ensuring our team and clients receive the best possible support.
Case Manager
We’re excited to introduce Brittany, one of our compassionate and highly skilled Aged Care Case Managers at HomeCare Australia. Brittany brings a wealth of knowledge and experience to her role, having worked in the community services industry since 2019. Her strong academic background includes a Bachelor’s degree in Communication, a Diploma of Community Services, and additional certifications in Mental Health First Aid, Applied Suicide Intervention, and Naturopathy.
Brittany’s diverse qualifications—combined with her Certificates 3 and 4 in Fitness—enable her to take a holistic and personalized approach to supporting clients in achieving their goals and maintaining independence.
Originally from a farm outside of Tamworth, Brittany grew up riding horses and caring for an array of animals, which instilled in her a deep sense of responsibility and compassion. Today, she shares her life with her partner, their lively one-year-old daughter, and their playful border collie.
Brittany is passionate about personal growth, journaling, neuroscience, and living a balanced, low-tox lifestyle. She thrives on creating meaningful connections with her clients, helping them navigate their aged care journey with kindness, empathy, and expert guidance.
Her approachable nature, love of gardening, and belief in the importance of protecting your energy ensure that she brings warmth and positivity to every interaction. Whether she’s coordinating services or simply sharing a light-hearted moment (along with her signature “funny” jokes), Brittany is dedicated to providing the highest standard of care and support.
We’re confident that Brittany’s expertise and genuine care will make her an invaluable partner in helping you or your loved one live comfortably and independently at home.
Delivery Team
We’re excited to shine a spotlight on Myckayla, one of our incredible team members here at HomeCare Australia. Myckayla recently moved from the Central Coast to the beautiful south of Brisbane, where she continues to make a positive difference in the lives of those she supports. A proud mum of two little boys, Myckayla loves spending time outdoors—whether she’s gardening, enjoying the beach, or connecting with nature. Her passion for art and spirituality adds to her warm and compassionate approach to care.
Myckayla has been dedicated to the aged care and disability support sector since the age of 16, when she began her journey as an aged care nurse. From a young age, she has been driven by a deep desire to help others and improve their quality of life. Her unwavering commitment and heartfelt care make her an invaluable part of our team, and we’re so grateful to have her making a difference every day.
Foundational Member of HomeCare Australia
Sheryll has been an integral part of HomeCare Australia since the very beginning, bringing her wealth of experience and unwavering dedication to our team. As a seasoned accountant and bookkeeper with over 18 years of expertise, Sheryll’s meticulous attention to detail and commitment to excellence have been pivotal in supporting the success and growth of our organization.
A proud mother of four, Sheryll balances her professional responsibilities with her vibrant family life. Her warmth and organizational skills extend beyond the office, where she is known for her love of baking and cooking—delighting friends and family with her culinary creations.
Outside of work, Sheryll embraces life with enthusiasm. She enjoys traveling and exploring new places, channelling her creativity into crocheting unique items, and playing the guitar during her downtime. Whether she’s embarking on outdoor adventures or sharing stories with loved ones, Sheryll brings energy, joy, and a sense of purpose to everything she does.
As one of our longest-standing team members, Sheryll’s dedication, expertise, and passion continue to be an inspiration to
