Your work with clients from other cultures can be very interesting. It can also be very challenging on occasion when their beliefs and attitudes are very different from your own.
Individual differences, cultures, values and beliefs affect your everyday living. We may not even be aware of these differences. Sometimes we base our expectations of others on our own experiences and beliefs.
Every one of us has our own beliefs and practices depending on where we came from and how we were raised by our family. All of us have the right to practice what we believe in and we all have the right to be respected by others no matter where we came from and how we represent ourselves. The most important thing is we behave professionally and respect others.
Many people see spirituality as a great way of seeking peace in their life. A lot of religions have changed their systems of beliefs over time and under the influence of cultures into which they have spread.
You may have very strong views on religion, others not so. It may be such a part of who you are that you cannot help but bring it to your profession. That’s fine, as long as you still do your job well, especially in the community services sector. The client deserves to be cared for whatever your religious beliefs are.
Respecting the beliefs and values of your client is an important part of establishing an effective relationship between the care giver and the client. Failure to take those beliefs seriously can undermine the client's ability to trust you as her/his care giver.
A cultural frame of reference is the way people from the same cultural group see their world; it is their world view. Beliefs and attitudes are extremely important and personal. Values are formed and absorbed by people as they develop through childhood. Customary ways of behaving and responding to situations can vary considerably from one society to another.
- be respectful of cultural practices, attitudes and beliefs
- show consideration ( think of the needs of others from their point of view)
- be polite (use the preferred title and the appropriate tone of voice, listen to others address each other)
- show genuine interest
- Respect a person’s right to privacy and confidentiality.
- different ways of speaking or titles that may be preferred
- male and female roles clearly defined along cultural boundaries
- different speech patterns / language
- codes of behavior
- gender-specific tasks to complete
- non-verbal communication and body language ( eye contact, use of touching )
- Use of physical space.
Reference - http://etraining.communitydoor.org.au/mod/page/view.php?id=178
- All clients perceive events uniquely and in keeping with their individualized needs and past experiences.
- All clients participate in care that is respectful and non-judgmental.
- Crisis intervention utilizes a client centred approach that takes into consideration the client’s unique rights, feelings, values, perceptions and wishes Client centred care, involving support workers’ reflection and empathy is most effective in resolving crises Psychic energy or ego strength is variable among individuals and is influenced by past experiences and social support.
- All clients and families are actively involved in collaboration and decision-making regarding their care.
- Stress is a normal part of existence and can foster self-development and growth.
- All clients are capable of assuming personal responsibility for their health, regardless of their unique abilities and challenges.
- All clients grow and change in an environment of acceptance, trust and empathic understanding.
- Sustained client change occurs when clients feel ready and supported to do so and not necessarily when the system expects it.
- All human beings have a need for self-mastery and control over their lives.
- Support workers believe in an individual’s ongoing capacity for self-determination and growth and in their own abilities to foster this process with clients.
Reference - http://pda.rnao.ca/content/understanding-clients-values-and-belief
“Your beliefs don’t make you a better person, your behavior does “
“All religions, cultures and beliefs deserve the same amount of respect, even if they are different from our own “