2. Mind your body language: Show that you are paying attention by maintaining eye contact with the other person. Have open body language to ensure that you appear accessible. Crossing arms gives off the message that you’re inaccessible or at odds with the other party.
4. Be brief and specific: Whenever possible, be brief and specific whilst ensuring that the message you pass across has enough information for the other person to understand. When responding to written communication such as e-mail, please craft your response after reading through the entire e-mail to ensure you fully understand what the email is about. And in this age of cybercrimes, do not give too much information, unnecessarily.
5. Be positive: Have a positive attitude and smile often. Smiles are contagious and when you smile, people will respond positively to you. Smile even when talking on the phone, the other person will feel your positive attitude.
6.Respect your audience: Rude or discriminatory speech can shut down conversation quite quickly. It is important to extend the same courtesy to everybody that you would like them to extend to you. That means not talking down to the other person and thinking before you speak. Speaking in a hurry can lead to problems in communication, so it’s better to take the time to think through things first.
Communication is an essential part of the care process, but also for everyday life. At HomeCare Australia we strive for meaningful and effective communication with our clients and amongst ourselves. We hope that these tips will help you and your clients, practice effective communication so you can have meaningful conversations with everyone you communicate with.