Consumer Directed Care – A Better Approach
While CDC is a fundamentally different approach to care, it is one that we at Homecare Australia are very familiar with. In fact, it is deeply entrenched in the way we do things and has shaped our approach since inception.
HomeCare Australia’s Approach to Consumer Directed Care
CDC involves working together with the elderly, the disabled and their families to create and achieve personal goals that matter to them. It also focuses on their strengths. Whether they aspire towards independence, improved health, mobility or progress, HomeCare Australia helps them to achieve that, and we help them identify and properly utilise their strengths to achieve their goals.
We take deep pride in implementing this person-centred and strength-based approach. For us, it means putting all our focus and energy into what customers want and can do, rather than focusing on what is beyond their capability. Focusing on strengths allows HomeCare to provide excellent care that inspires, supports and ultimately contributes to a better quality of life for customers. We help them see the strength in themselves and to realise they are neither incapable nor at the mercy of others. They can be active participants in their own care and make their own choices.
Another way in which Homecare Australia implements CDC is through individually customized budgets for customers. Complete transparency is provided in the financial process, making sure there is clarity in what funding is available and how those funds are apportioned so that customers can make informed decisions based on their personal circumstances.
Communication: A Critical Aspect of Consumer Directed Care
Having open channels of communication is an extremely important aspect of operating with a person-centred approach. We understand that client’s needs change as circumstances change and HomeCare Australia strive to create an environment where constant communication provides for adjustments to be made, when and where necessary.
CDC is all about providing choice for customers; choice that balances a need for independence with providing professional services when and where they are required. HomeCare Australia is committed to providing best practice care by supportive and caring professionals.